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Here you can find all important documents that will help you with the use of the FAL-Card.

Questions about the account?

If you have any questions about your FAL-Card, we will be happy to assist you.

The following conditions apply to the execution of transfers.

The following conditions apply to payments made by direct debit.

Learn everything about the selection and review of image content.

Here you will find an overview of our non-booking holidays.

This document provides a detailed overview of all fees associated with the FAL-Card.

Provision of comparison criteria in accordance with § 17 Nos. 2 and 3 ZKG for operators of a comparison website.

This glossary explains the most common terms related to your payment account and the associated services.

Would you like to increase your top-up limit? Then fill out this form and send it to us by email or fax.

Use our account switching service form for a quick and easy account transfer.