How to get help

Do you have any questions? We are happy to assist you. Here you will find a list of our contact options.

Questions about the account?

If you have any questions about your FAL-Card, we will be happy to assist you.

Emergency blocking hotline

From Germany:

116 116

Free of charge

From abroad:

0049* – 116 116

with costs

Help in over 100 languages

Written chatbot:

Free of charge

Telephone assistance:

Free of charge

* In some countries, there are differences in the dialing code. Please check the country codes for international calls.

Your mobile checking account